Frequently asked questions

No. Emirates Media Hub is a private company. We prepare and coordinate applications through official channels and authorised partners. Visas, residencies and permits are issued only by the relevant UAE authorities.

We're building coverage across all seven emirates. Some services follow different rules in each one, so we'll confirm what's available for your case when you ask.

Yes. Our website, your account and our team all work in both English and Arabic.

Yes. Registering is free and doesn't commit you to anything, and it's the quickest way to get an answer from a specialist about your situation.

Our clients share passports, financial records and contracts with us, and our artists trust us with their privacy. Checking who we're working with before any documents change hands protects everyone.

An email address or phone number and a few basic details about yourself, or about your business if you're registering an organisation. You won't be asked for your full visa file at this stage.

Yes. You sign in as the same person, but your personal cases and your organisation's cases are kept separate.

We'll tell you why and what you can do about it, and you can ask us to look at the decision again.

All the main ones: creative professionals, investors, entrepreneurs, specialists and scientists, outstanding students and graduates, and humanitarian and frontline categories. We confirm your category and its current requirements before you pay.

No one can. The authority decides. What we can do is make sure your application is complete, accurate and submitted the right way, which avoids the most common reasons for delays and rejections.

Yes. Some steps, like the medical test and biometrics, have to happen here, so we'll plan the timing with you and can arrange your travel too.

Yes. Your spouse and children can be added, and we prepare their applications as linked cases so everyone moves forward together.

Yes. We check you still meet the conditions of your category, then prepare and submit the renewal the same way as a new application.

Often, yes. Filming commercially in public places, or promoting a brand as an influencer, can need a permit even for a small production. Tell us what you're planning and we'll tell you what applies.

As soon as you have rough dates and locations. Content approval, aerial filming and multiple locations all add time, and early conversations are where most delays are avoided.

We'll explain the reason, work with you on changes and resubmit if that makes sense. We won't mark your project ready until every permit it needs is in place.

Yes. Any approved account holder can use concierge on its own, or add it to a visa, permit or booking later.

Never. You approve every quote first, with prices, refund terms and expiry dates shown up front.

Only organisations we've approved for talent access. Anyone can see the kinds of talent we work with, but profiles, availability and rates are private.

The client's fee is secured before a booking is confirmed, and it's released to the artist in stages as the agreed work is delivered. The terms are written into the contract both sides sign.

No. Joining our roster is free, and any fee arrangement for a booking is set out in the contract before you agree to it.

Because the right price depends on your category, your documents and the authority involved. We'd rather give you an accurate fixed quote than show a number that changes later.

Yes. You'll know whether there's a workable route for you before you're asked to pay anything.

Not automatically, because the preparation and submission work has already been done. What's refundable depends on the stage reached, supplier bookings and whether government fees can be recovered. We'll always talk it through with you.

They're kept in your private, encrypted account and seen only by the people working on your case. We share them with an authority or authorised partner only when your submission needs it, and with your consent.

For as long as the law and your contract require, and no longer. The details will be set out in the privacy policy for our client portal.

No. This website doesn't have forms, analytics or tracking cookies. You can read our privacy policy for the details.