Planned around what you're here to do
Most travel services start with the trip. We start with the reason you're coming. If you're here for your Golden Visa, your hotel should be close to your medical test and biometrics appointments, and your flight home shouldn't be booked until we know they're done.
If you're here for a production, your crew needs to land after the permits are confirmed and before the first call time. If you're performing, your schedule needs room for rehearsals and press. We plan the details around all of that, so the pieces fit together.
What we arrange
Flights
Options and prices for you, your family or your whole team, booked through licensed travel partners.
Hotels and apartments
Short stays near your appointments, or something longer while you settle in.
Airport pickup and transfers
Meet and greet on arrival, chauffeurs and daily transport between your locations.
Medical test and biometrics
Appointments booked to fit your visa timeline, with clear directions for each one.
Translation and attestation
Certified translations and document attestation, collected and returned for you.
Meetings and studio visits
Venues, studios and introductions, arranged with the hosts and confirmed in advance.
Visits and experiences
Tours and some time off between appointments, if you'd like to see more of the country.
Group and crew travel
Flights, rooms and ground transport for crews and visiting talent, with one schedule for everyone.
Changes on the day
Flights move and meetings run late. Your coordinator handles the changes so you don't have to.
How it works
Tell us what you need
Who's travelling, when, where you need to be and anything that matters to you, like accessibility, dietary needs or a preferred area to stay in.
We check the timing
If your trip depends on a visa or a permit, we line the bookings up with those dates and tell you what can be confirmed now and what should wait.
You get options
We send a proposed itinerary with alternatives, showing prices, what's refundable and when each quote expires.
You approve
Nothing is booked until you say yes. For meetings, we also confirm with the people you'll be meeting.
We book and confirm
Bookings go through licensed partners, and your tickets, confirmations and useful contact numbers appear in your account.
We look after you while you're here
Your coordinator stays with you for the trip, handling changes and making sure anything urgent reaches the right person quickly.
How concierge is charged
You pay the supplier costs for what you book, plus our coordination fee. Both are shown separately in every quote, along with taxes and cancellation terms. If plans change, we show you the cost of the change before we spend anything.
Concierge questions
Do I need to be applying for a Golden Visa to use concierge?
No. Any approved account holder can use concierge on its own, and you can add it to a visa, permit or booking whenever you like.
Can you book for my whole family or team?
Yes. Group bookings are common, and everyone's details sit in one itinerary, so there's a single plan for the whole group to follow.
What if my visa appointment moves?
We'll rearrange the bookings that are affected and show you any change in cost before confirming. We don't cancel everything automatically, because usually only part of the trip needs to move.
Can you help once I've arrived?
Yes. While your case is active, your coordinator can help with appointments, meetings and getting around. If you ask for something we can't do well, we'll tell you honestly.
Who do I call if something goes wrong late at night?
Before you travel, we'll give you the right contact for urgent help outside working hours, along with the emergency numbers for each of your bookings.